Wood is a natural product and will vary in color and grain appearance from board to board. This is considered a natural aspect of the product and is excluded from the warranty.
 

When wood is exposed to UV rays from sunlight, florescent and incandescent bulbs the color will change. Window coverings, UV resistant tint, and solar screens can minimize the UV damage but will not completely eliminate this natural/normal occurrence. Gradual color changes are not covered under this warranty.
 

Boards deemed structurally defective are eligible for replacement or repair at Luxura Floors discretion. However, material that is subjectively viewed as defective but meets Luxura Floors and industry standards for grade will not be replaced and is not covered under this warranty. Installed products are excluded from the repair or replacement warranty.
 

Wood is naturally hydroscopic and will expand and contract as it gains and loses moisture. Some gaps between the boards during low humidity seasons are normal and is not considered a defect. Maintaining humidity levels will minimize such occurrences. These effects are excluded from the warranty.
 

Damage incurred by excessive moisture, sharp objects, sand gravel, high-heels or other abrasive material, loss of sheen, scratches, dents caused by unprotected chair/furniture legs and pet claw damage is excluded from this warranty. Use of hardwood flooring in laundry rooms and full bathrooms is not recommended.
 

There are different maintenance products for oil finished floors and they have to be maintained in accordance with the finishing type. The maintenance products are not compatible with one another. Use of improper or wrong maintenance product will void the warranty.
 

Damage arising from improper installation of the flooring is excluded from the warranty. Luxura Floors recommends installation by a licensed flooring contractor. All installation steps must be followed in accordance with the Installation Guidelines provided.
 

Damage resulting from the use of any adhesive tape on Luxura oil finished floors is excluded from this warranty. Failure to comply may result in removal of the finish on these products. Professional assistance may be required at owner’s expense.
 

Indentations, scratches or other damage caused by negligence, intentional acts, water, sand, abuse or other misuse of the flooring is excluded from this warranty.
 

Warranty does not cover subfloor moister and environmentally induced issues such as mildew, discoloration, or cupping caused by excessive humidity and other unfavorable environmental conditions.
 

We will not review claims unless you purchased the floor from an authorized retailer in the original packaging.
 

This program is limited to residential use and does not apply to industrial or commercial use. Wet mopping and unauthorized maintenance products will void the warranty. Misuse, improper installation, moister, pluming leaks, floods, insect infestation or situations beyond our control is not covered under this warranty. Luxura Floors will not be responsible for any special, incidental, or consequential damages including inconvenience or loss of time.